Shipping policy 

Most orders are made-to-order and have a production time anywhere from two days to several weeks. Once orders are completed, they are appropriately packaged for shipping. We use a variety of local couriers, shipping, and freight companies. 

Shipping Rates 

Shipping charges for your order will be calculated and displayed at checkout.  

Free Shipping Promotions 

Free shipping on menu covers and diploma cover orders over $300 CAD or $225 USD across Canada and Continental USA. (Sorry Alaska, Hawaii, and Puerto Rico )  

Pickup / Self-Serve Shipping 

You can skip the shipping fees with free local pickup in Vancouver, BC 

Use self-serve shipping if you want us to ship on your provided courier account, of if you want to make your own shipping arrangements. If our freight calculator is outrageously wrong, use this option and we can send you a custom freight quote.

International Shipping 

We offer international shipping to virtually any address in the world. Contact us with your shipping address and approximate order and we will get you a personalized quote.  

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Van Bind is not responsible for these charges if they are applied and are your responsibility as the customer. 

Refunds, returns, and exchanges 

Custom-made, made-to-order and/or imprinted products are considered final sale and cannot be cancelled, returned, exchanged or refunded.  

You may return most new, unused items within 30 days of delivery for a refund. Returns on stock products require approval and are subject to a 25% or $25.00 minimum restocking fee. 

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Shipping and handling charges for shipping your order to you will not be credited or refunded. Please inspect your items immediately upon delivery.  
 
If you need to return an item, please contact us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order. 

 

We will be closed from December 19 – January 3. Happy Holidays!